Returns & Exchanges

At Castle Megastore, we want you to feel like royalty in your new attire, which is why we offer a 30-day window for hassle-free returns and exchanges on all eligible fashion items. Please ensure all garments remain unworn, unwashed, and with their original designer tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging and include the packing slip provided in your initial shipment.

• 3.
  Attach the Label

  Download and print the prepaid shipping label from our portal, then securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.